Customer Service Analysts with Spanish, Italian, Dutch, German or Danish

Customer Service Analysts with Spanish, Italian, Dutch, German or Danish

Due to the expansion of our client's operations in Krakow, we are looking for professionals with fluent knowledge of Spanish, Italian, Dutch, German or Danish languages

Responsibilities:

• Providing front-line support to our clients via different channels of communication

• Answering queries from our client base on all of our products, platforms, and accounts

• Resolving trade queries and disputes

• Providing clients with technical support with our front-end platforms and chart packages

• Conducting audit checks and client administration tasks

• Participating in and running various local and international projects or initiatives

Requirements:

• Fluency in Spanish, Italian, Dutch, German or Danish - C1

• Fluency in English - B2/C1

• Previous experience in customer support environment/contact with clients

• A logical and analytical approach to problem solving

• Strong organisational and time management skills

• Literacy in MS Office

We offer:

• Flexible working hours & hybrid working

• Home office equipment reimbursement

• Annual financial bonus

• Private medical cover for you and your family/partner (Medicover)

• Multikafeteria system (you can choose a multisport card, vouchers, etc.)

• Life insurance (Generali)

• Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform

• Well-being events as well as Employee Assistance Programme

• Summer picnic, New Year party and other social events

• 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work